Refund Policy

1. Overview

At Buy Digital Items (buydigitalitems.com), we strive to provide high-quality digital products and services with complete transparency. Due to the nature of digital goods, all sales are final, and we generally do not offer refunds once a purchase has been completed. However, exceptions may apply under specific circumstances as outlined below.

2. Eligibility for Refunds

Refunds may be considered in the following cases:

• Invalid or Non-Functional Products: If the digital item/service you purchased is not working as described or is completely non-functional, and our support team cannot resolve the issue, you may be eligible for a refund.
• Duplicate Purchase: If you accidentally purchase the same product more than once, we will issue a refund for the duplicate transaction.
• Non-Delivery of Product: If you do not receive your purchased product within the promised delivery timeframe, and our support team is unable to resolve it, a refund may be processed.

3. Non-Refundable Cases

Refunds will not be issued in the following scenarios:

• If the product/service is fully functional and delivered as described.
• If the issue arises due to customer misinterpretation, lack of technical knowledge, or compatibility issues.
• If the product has already been used, downloaded, or activated.
• If a customer changes their mind after purchasing.
• If the request is made after the refund eligibility period (if applicable).
• If the customer violates our Terms of Service or engages in fraudulent activity.

4. Refund Request Process

To request a refund, follow these steps:

1. Contact Our Support Team via info@buydigitalitems.com within 1 days of purchase.
2. Provide order details, proof of issue (screenshots, error messages, etc.), and a detailed explanation of the problem.
3. Our team will investigate and respond within 1 business days.
4. If the refund is approved, it will be processed through the original payment method within [X] days.

5. Chargebacks & Disputes

If a chargeback or payment dispute is initiated without first contacting us, we reserve the right to suspend your account and deny future purchases. Customers are encouraged to resolve issues with us directly before escalating them to payment providers.

6. Changes to This Refund Policy

We reserve the right to modify or update this policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.

7. Contact Us

For refund inquiries, please reach out to:

📧 Email: info@buydigitalitems.com
🌐 Website: buydigitalitems.com